Privacy Policy

Who we are

Shipora Mall (shiporamall.ph) is run by Shipora Corp., 21st Flr, Unit 2117 Park Triangle Corporate Plaza, North Tower, 32nd Street cor. 11th Avenue, Bonifacio Global City, Taguig City. We follow the Data Privacy Act of 2012 (Republic Act 10173). For anything about your personal data, write to our data protection contact at support@shiporamall.ph.

What we collect

• Your account: name, email address, mobile number and password (stored only as a secure hash by our sign-in service).
• Your delivery details: the receiver's name, mobile number and address, and anything you write in the delivery notes.
• Your orders: the items, amounts, vouchers used, payment method and status, and the parcel's delivery updates. We do not see or keep card numbers; online payments are handled by our payment partner.
• A distributor's code, if you signed up with one.
• What you send customer service and Porah, our automated helper, including photos of a parcel you report.
• Your choices: whether you want promo emails, and the phone or browser you allowed to receive notifications.
• Basic technical data: the login cookie that keeps you signed in, your cart (kept in your browser), searches on the Mall, and which affiliate link brought you.

Why we use it

• To take, ship and deliver your orders, and to let you track them.
• To confirm your email before cash on delivery, and to prevent fraud and abuse.
• To answer you when you ask for help or report a parcel problem.
• To pay commissions to the Shipora member whose link or code brought you, on your delivered orders.
• To send promo emails, only if you said yes. Every promo email has a one-click unsubscribe, and you can change it any time in Account.
• To keep records the law requires, such as sales and tax records.

Who we share it with

• The seller of the items you bought, and the courier, get the receiver's name, mobile number and address so they can ship and deliver your parcel.
• Service providers that run parts of the Mall for us: hosting and database, email delivery, order and courier systems, online payments, and the AI service that writes Porah's replies. They may use your data only to provide their service to us.
• Government offices when the law requires it.
• We do not sell your personal data.

Porah, our automated helper

• Porah answers questions about orders, deliveries, parcels and our policies. Your messages to Porah are processed by an AI service provider to write the replies, and are kept so customer service can read them if you ask for a person.
• Porah can make mistakes. It cannot change orders or give refunds; a person in customer service decides those.
• Never send passwords, one-time codes or card numbers in a chat.

How long we keep it

Your account stays until you ask us to close it. Order and payment records are kept for as long as Philippine tax and accounting rules require, even after an account is closed. Chats and customer service messages are kept for up to 2 years.

Your rights

You may ask to see the personal data we have about you, correct it, object to its use, have it deleted or blocked where the law allows, or get a copy. Write to support@shiporamall.ph. You may also complain to the National Privacy Commission (privacy.gov.ph).

Security

We use encrypted connections, access limited to staff who need it, and records of who changed what. No system is perfectly safe; if a breach affects you, we will tell you and the National Privacy Commission as the law requires.

Children

Shipora Mall is for adults. Anyone under 18 should use it with a parent or guardian.

Changes

When this policy changes we update the date at the top, and tell you in the Mall for important changes.